How can we help you?

Generally, this is triggered after you reach EUR 15,000 in transactions. However, this is not a strict rule. In some cases, we may not require documentation, while in others, we may request it below that threshold based on risk assessment.

Yes, we may ask for documentation proving the source of funds, in line with regulatory requirements.

You can show this by providing a savings account statement that demonstrates a pattern of consistent deposits over time.

You should provide confirmation of your crypto purchase for FIAT on that platform, along with transaction history showing how the profit was generated and transferred to zondacrypto Swiss.

In such cases, we may accept screenshots of your trading history. Make sure the screenshots clearly show your account identity (e.g. email, login, or full name).

Depending on your situation:
– For mining, provide full details of your mining activity, such as hardware used, mined coins, and dates.
– For airdrops, share any proof of participation and wallet history showing the receipt of assets.

No. This process must be repeated periodically as required by law (Estonian AML Act, §20(1)(6) and §23(2)(1–3), 26.10.2017). The timing depends on factors like account activity or risk level.

If zondacrypto Swiss is unable to verify the source of funds due to missing documentation, we may be required by law to block or return the transaction.

According to regulations, zondacrypto Swiss may ask for additional documentation if the information provided is incomplete or unclear.

This usually happens when our payment operator requires documentation confirming the origin of the funds deposited to the platform.

In such cases, we recommend using email confirmations of the deposit or withdrawal request as supporting documentation.

As a regulated platform we are legally required to follow AML rules.

Each financial institution must maintain its own AML procedures. zondacrypto Swiss is legally required to verify funds independently, even if a bank has already done so.

Banks perform similar checks, but they have access to your full transaction history and can share data internally. That’s why the process may feel more seamless and less noticeable when dealing with banks.