How can we help you?

Unfortunately, no. You must be at least 18 years old to register.

Read about crypto wallets purpose, their types (hot and cold), and essential tips for safely managing your digital assets.

1. Select the cryptocurrency you want to buy
   Go to the “Buy” section, select the cryptocurrency (e.g., BTC, ETH), and enter the amount in CHF or EUR.

2. Set slippage tolerance
   Adjust your slippage tolerance if needed. This defines how much rate fluctuation you're willing to accept before the transaction is processed.

3. Provide your crypto wallet address
   Enter the wallet address where you want to receive the crypto. Please double-check that it’s compatible with the selected network, otherwise the transfer might fail and the funds could be irretrievable.

4. Choose the transfer method
   Currently, transfers made via InCore Bank are free of charge. If you use another bank, this institution may apply its own transfer fees.

5. Confirm the order
   Review all the details, including the amount you’ll receive after fees, then click the “Buy” button to confirm the transaction.

6. Complete a bank transfer
   You’ll be shown the bank details (IBAN, recipient name, etc.). Use this information to transfer CHF or EUR from your bank account.
   Important: Make sure the transfer is made from a bank account registered in your name.

7. Wait for confirmation
   Once the payment is received and confirmed, the crypto will be sent directly to your wallet.

1. Select the cryptocurrency you want to sell
   Click the “Sell” button, select the cryptocurrency (e.g., BTC, ETH), and enter the amount you want to sell. You’ll see the estimated amount you’ll receive in CHF or EUR.

2. Set slippage tolerance
   Adjust your slippage tolerance if needed. This defines how much rate fluctuation you’re willing to accept before the transaction is processed.

3. Provide your bank account details
   Enter your bank account information. Please note: the account must be in your name and match the one used in your previous purchases.

4. Choose the blockchain network
   Select the correct network for your crypto. Make sure it matches your wallet settings to avoid failed transactions.

5. Confirm the order
   Review all the details, including network fees and the amount you’ll receive, then click the “Sell” button to confirm the transaction.

6. Send your crypto
   You’ll be shown the wallet address and memo/tag needed to complete the transfer.
   Important: Always double-check the address and include the correct memo/tag to avoid losing your funds.

7. Wait for confirmation
   Once your crypto is received and confirmed on the blockchain, the CHF or EUR will be transferred to your bank account. The transaction should happen quickly.