How can we help you?
- Can I register if my ID is damaged?
- Can I use the service without verifying my account?
- Do I need to report a change of address or name?
- Do I need to verify my account?
- How long do I have to wait to get verified?
- My residential address is different from my permanent residence. Which address should I enter on the verification form?
- What does the verification process look like?
- Where can I change an address that I used while registering?
- Why do I need to verify my account?
Identity Verification (KYC)
Can I register if my ID is damaged?
No, you must upload a valid ID to complete verification.
Can I use the service without verifying my account?
No, verification is required to buy or sell crypto.
Do I need to report a change of address or name?
Yes, please contact support to update your personal information.
Do I need to verify my account?
Yes, verification (KYC) is required to use the service.
How long do I have to wait to get verified?
You’ll receive an email to schedule your video call within a maximum of 24 hours after submitting your documents.
My residential address is different from my permanent residence. Which address should I enter on the verification form?
Please enter your current residential address.
What does the verification process look like?
If you are an individual person, you’ll have to upload an ID and proof of address, complete a short AML form, and finish with a video verification call.
Where can I change an address that I used while registering?
Please contact our support team at [email protected] to update your address.
Why do I need to verify my account?
Verification is required by law to prevent fraud, money laundering, and ensure your safety. We need to know that you are the person you are claiming to be.